The staff is rude, they swear, they mute you for asking in game help, they abuse their email support by closing tickets or spamming irrelevant copy and paste templates. I had asked for my money back after they do NOT allow muting of in match players. My wife, son and I were abused multiple times, and after asking for a full account refund, all 3 accounts were terminated without reason, explanation or cause. I have wrote many times and even called. They refuse to answer emails or talk on the phone. I am out over $1,000 in card value all because their company CANNOT MUTE in game players and DOES NOT live up to their own Code of Conduct policy. STAY FAR AWAY FROM Wizards of The Coast and Hasbro. Worst customer service and ripoff ever.
If you talk anything but english, they mute you. There is no international room or section. This is not polite, encouraging or accepted.
The ORCs, Online Responce Crew, are also players. Players make friends and enemies. They will tolerate some, or bend the rules, all while finding reasons to harass others. Complete bias child drama from unpaid volunteers.
The customer support is non existent. They only copy and paste off topic spam letters and never give an answer to your questions. More than 75% of the time my tech support tickets were closed out with no reply at all.
In game swearing can not be muted. I have been told to "concede" bought in tournaments and drafts because of their lack of support and software safety. I find this against their own Code of Conduct by not providing me with a safe environment. When I asked for a refund on my account, they then terminated my account as well as my wife's and son's.
I am out over $1,000 of card value due to their lack of features, customer support, and terminated without reason. I can NOT get a reply and filed a complaint on the BBB.
Worst company and scam ever.
Wizards of The Coast and Hasbro
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