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Webroot
Found 27 reviews / complaints
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Webroot
Unethical automatic renewal

I received an email from Webroot saying they were going to automatically renew my subscription. I couldnt even find Webroot on my computer! How are they going to renew something I don't even have. I have a computer technician that does all my computer work. It took me an half hour to get someone to ...

Webroot
Poor customer service & no refund

I puchsed a membership to Webroot safety application this past year plus they spot me on auto-renew without notice. Ionly discovered once they charged my charge card for that restoration. There have been no choice to talk to customer support. Just imply to request reimbursement was by email. I've ...

Webroot
Joe Ferra, And His Sales Staff Software stops working, sales staff does not think that customers are entitled to complain lack of tech support availability, thinks it is funny when they angered me

This is a copy of the letter that I am faxing to Webroot. I had not had much trouble with their software until recently when I have had problems with Spy Sweeper and Window Washer. It is impossible to get through to tech support, but of course one can solve that problem for a price. I have had ...

Webroot
Efund

Ihave tried several times to get a refund from webroot several times you can not log on to their refund web site. They were not authorised to charge my account for their renewal on webroot. Idont even have webroot services at this time. How can you get to talk to a live person to take these charges ...

Webroot
Fraud and cheating

I restored my membership to Webroot Disease protection. They put me on automated restoration, of my membership, without my agreement. They provided an internet site to click to obtain this eliminated. I tried and attempted to obtain this eliminated. They kept demanding extra information. Lastly I ...


Webroot
I renewed my subscription to Webroot and they made my next renewal automatic without my permission. I tried for 2 hours both by email and phone to get this removed and was blocke in every attempt

I renewed my subscription to Webroot Virus protection. They placed me on automatic renewal, of my subscription, without my permission. They offered a website to click on to get this removed. I tried and tried to get this removed. They kept demanding more information. Finally I never got a response ...