Nearly a year ago, I paid $19.99 for a 1-year subscription for the antivirus program Webroot. Today, I got a notice that my subscription will renew automatically at $39.99 -- double my current rate. In order to stop the auto renewal, I had to send an email notice. First of all, I never recall ...
They renewed my virus protection and charged $65.05 to my credit card without my permission. Now I have to call them and try to resolve this unauthorized charge and if I cannot get my money back, I'll have to accept my misfortune. I will cancel my credit card afterwards. ...
Webroot Webroot's Lack of Customer Support Boulder Colorado Terrible 3 months running numerous attempts. Understaffed, hoping consumers will continue and ignore that customer service got them to the top over Norton Symantec, now with new wave of products totally blowing existing customer base and ...
Did not authorize this on my charge card. They debted my account without my authorization. Have tried e-mailing them but want go through, no numbers work for them ...
I am completely dumbfounded how Webroot has "handled" this problem. I have been lied to several times. It seems like no one at Webroot has the same information. Matt said someone would call to help me fix this over the phone. Sam did call up but had me go through all the same tests that I ...
I had Webroot Spy Sweeper in the past.in Feb. 2009 I had opted out of automatic renewal. On Feb. 14 I received an email informing me that Webroot automatically renewed my subscription. Since I opted out of auto renewal plus I had removed webroot spy sweeper from my computer some time ago this was ...