I am very annoyed with their phone support customer service. Good luck finding someone that speaks clear English... How can I get a problem solved or question answered when the person answering the phone speaks very bad English? Email takes a bit long for answers... At least lately. ...
I had the same problem as the last reporter. My 12 year-old son signed up with Virgin Mobile for the unlimited text messages for $19.99/month. The deal is if he wants a cell phone, he has to pay for it. He buys a phone with his birthday money and saves his allowance all month and asks me to put it ...
I signed up with Virgin Mobile for the 1000 text messages for $9.99. Unfortunately I entered my credit card info for auto Top Up. All text messages were billed at ten cents per message. My credit card was charged eleven times in a period of ten days. That $21.20 times eleven or $233.20. On my ...
Everything was going fine until my Kyocera Switch Back phone started to shut itself off and turn itself back on mysteriously — haunted by the ghost of Kyocera, I used to say. Since I had ordered the phone from Virgin Mobile and it was under warranty, I called Virgin Mobile's customer service. The ...
My best friend has a Virgin Mobile phone. He was on a "Pay As You Go" plan and was having a difficult time financially, so I helped him out by "Topping Up" his phone via Virgin Mobile's web site using my credit card. Everything seemed fine, and after a few months when he was ...
On December 9 I decided to purchase a prepaid phone from Virgin Mobile as a Christmas present for my 16 year old daughter, who lives in Ohio. I decided to purchase a (wild card phone) and the unlimited text messaging bundle package and for a limited time offer, if you bought the unlimited bundle ...