This is how it started, this is what the conversation I had with the online rep. Multiple times she says a Upgrade FEE. When I mention I would report t his to BBB and Consumer Protection the tone went into its not a upgrade fee it's a line fee. Then when I talked with her in reason she went back ...
I upgraded my phone three months ago and this charge was not there. Verizon solicited another upgrade for my wife's phone on same account and offered a $100.00 upgrade credit. I received first bill and they charged $30.00 to use the $100.00 upgrade. Disgusting scam. ...
Because I have a contract with Verizon I was actually given no choice but to buy a new phone because after only 2 years the battery went dead and, of course, they no longer make batteries for that phone. But, I ended up buying a phone identical to the previous one for $53.99 THEN they charge me ...
I have called Verizon several times. (check my account) I was told that it was a virus and to call Norton. Which I did. I paid to have my computer cleaned up, but was told by norton that there was a problem with Verizon. Again yesterday I had a problem with retrieving my e-mail. I received a ...
This number is for wireless internet access [ISP] service. I was originally sold an account with unlimited access, and the account continued to be listed as such on my bill. I have encountered unacceptable slow access speeds, often as low as 10% [TEN PERCENT] oF normal access speeds. When I called ...
I received a text message that said " (917-484-3347) Verizon Alert. Account Locked. Please click Wireless-updates.net and update your login info." I did not. I took a screen shot and deleted the message immediately. ...