This company would do a great job in helping me by being more customer service oriented. I have nothing but horrible things to say about their customer service relations. I, would love to see them spend LESS on television commercials to advertise and spend more attention on trying to keep faithful ...
I purchased the Verizon FiOS bundle (cable, internet, telphone). When I moved out of my townhome, I cancelled the services. I paid the final bill and moved on with my life. Unbeknownst to me, Verizon actually takes the money and splits it among its many departments even though they proudly ...
Background: We have a DVR in our family room that was replaced about 3-4 weeks ago. On 10/4 we realized that the new DVR still was not working. Story: We scheduled a technician to come out on Friday, 10/10. After waiting at home for our 4 hour window (4pm-8pm), no one showed. On 10/10, we were on ...
I called Verizon on 9/10/09 & asked the rep (Joey) to change the name on my account from my husband's name to mine. She told me this would be effective on 9/15/09. I verified with her several times that there would be NO disruption in service. She assured me there would not be disruption. A rep ...
In May I signed up for a 2 year contract with Verizon FIOS. I got their 3 part bundle of FIOS Internet, HD TV and phone. I was told at the time, since I was looking for a new house, that if I were to move and the new home could get FIOS I was required under contract to move the FIOS with me. Here ...
I can assert fairly conclusively that dealing with Verizon has been the worst experience I have ever had as a customer. It's easier to detail the litany of problems I have experienced in list form rather than prose. -September 1: Verizon Fios TV and internet was installed, things worked fine for ...