On this date we moved our phone service from a single person account to a family plan. My account was closed and my phone moved to my daughter account. My account was closed. The account had a credit balance of $139.20. I asked to have the credit balance transferred to the new account. They ...
Verizon sends out online bills that are not detailed. For TV you get a listing called "bundles". The online bill does not specify what that is. When I saw the paper printed bill, I found that I was being charged for HBO and for video games, neither of which I ever ordered or use. Try to ...
I am among the thousands of unhappy Verizon Wireless customers. Received a Blackberry Storm by mail. Activated by an in store representative, only to later find out that I was being billed for a Data Plan subscription that I was not informed of beforehand, and that I did not accept. Attempted to ...
I received a collection letter from I.C. System in the amount of $21.05. That peed me off, I've never received a dunning letter before, least of all for such piddling amount. The missive does not detail what the charges are; it merely advises me to write a check in the name of I.C. System for that ...
One of our phone lines stopped working (no dialtone) on 11/2. Verizon told us a technician would come between 8 and 5 on 11/5. After wasting a day waiting, we were told that the computer cancelled the technician because the problem was fixed-of course it wasn't. After struggling to get a human on ...
I am being charge $9.99 on my Verizon Wireless bill under the label "Premium TXT Messaging". When I called Verizon, they told me that the company "SMSgamerinfo.com" is the name of company which they are billing me for under that specific title. I never signed up or approved ...