For those of you considering Fios installation: After a 9 hour "installation", Verizon left, unable to install fios to email, and: I had no garage door operation, No wi-fi (which meant Philip's computer was knocked out), No outgoing email, and No main telephone line. There is no Fios ...
1. It took more 20 telephone calls over a period of more than 4 months, plus an online attempt, all between January and May of before Verizon came out to do an installation of “triple play”. Several times, appointments were made, then canceled. Other times they simply didn’t show up (March 21st ...
Stay away from fios. Billing nightmare. Customer service line robot is a complete joke. ...
From the initial phone order, the wait time for customer service is totally unacceptable. It took several calls and about 3 hours on HOLD to get the service initiated. Half the time I received the wrong information and would have to call back repeatedly. Each call was at least 30 minutes on hold. ...
Verizon Fios CSR Angela misleads consumer into believing they will have a prorated phone service and 1 month free of FIOS TV and Internet service from the bundled service only to find out otherwise not true and have to spend hours trying to resolve problem with the billing department only to ...
Verizon Fios CSR Angela misleads consumer into believing they will have a prorated phone service and 1 month free of FIOS TV and Internet service from the bundled service only to find out otherwise not true and have to spend hours trying to resolve problem with the billing department only to ...