US Postal Service
Instructs Employees To Gouge Customers New customer service scripts require postal employees to offer most expensive shipping options first
I went to the post office to mail a package this past Saturday. It was a little larger than a shoe box. The postal worker told me "We can send it Express for $27. I looked at her and she then looked very uncomfortable and she asked me if I was a "secret shopper" - you know, one of ...