I ordered one item (wine rack) from Touch of Class. When I received it, there was an additional box, which I thought odd. When I opened the box it included window valances and pillows (approx. $565). I contacted the company immediately and shipped the items back ASAP. They have failed to credit my ...
After reviewing the Touch of Class catalog, their website AND requesting a swatch (which arrived only 3"x9"), I ordered a $250 bedspread (FREE shipping). When it arrived, and I removed it from the box, it totally did not match my decor. The swatch only included a VERY small portion of the ...
The quality of the items is poor. Almost all of the items are made in China, and are horrible. What you pay, and what you get are widely different! I have been a customer for years, and have watched this company go down the tubes as far as quality of merchandise, and ESPECIALLY customer service. ...
I purchased a bedspread, valence and shams from Touch of Class. It arrived promptly, however when I opened the package with the bedspread, it smelled. When I put it on my bed, it was crumpled looking and looked more like it was a used bedspread. I immediately put it back in the packaging and ...
Product ordered was not the same color as pictured on website - and I don't mean a shade off, I mean it was pictured as dark brown and the item received was off-white. Here's where the real trouble began: it took over a month and 10 phone calls plus getting my credit card involved for them to ...