After subscribing for cable and internet service at my house I was told that both the activation and installation were contingent upon the termination of the previous tenant's account. A process which ended up taking eleven days. Ten days, twenty three hours, and fourty five minutes longer than it ...
The customer service experience at Time Warner Cable is horrible beyond belief. Basically non-existant. If you have any other option, use it. Minimize what you get fromj Time Warner Cable — do not choose extra products. They provide terrible, terrible service. You will spend entire days waiting for ...
I've spoken with seven of TWC's "operators" to give them current credit card info for my autopay. Pretty simple - they charge my card and my bill is always paid on time. Should be simple. The operator (s) obviously cannot do a simple job of entering correct credit card information. They ...
My cable bill is on autopay to my Mastercard. The card was compromised by a vendor and MC cancelled my card and overnighted me a new one. I contacted all utility companies with the situation and new payment info. All handled perfectly except TWC, who, after 48 minutes and 4 employees, still ...
The customer service rep tell us that the billing date on the bill isn't correct and the balance is due from last month. I showed the customer service rep I paid payments so how is this possible? I then ask so your telling me the billing dates on the bill what you are charging me for your saying ...
I had enough!!! I have been a Comcast (Now, Time Warner) for over 15 years. For the last 4 months, my I have been getting a lot of dropped connections, then unable to to connect online for several hours or sometimes days. I have called their customer service with this issue and always been told ...