Since purchasing a new cable modem in October as suggested by TWC, our internet service has been unacceptably slow - screen change times of 1 minute. Hours on the phone and in online chats with customer service reps have been a waste of time. The reps have been courteous but are not given the ...
I was sold a false cable tier and price which has spiraled out of control, as it has now affected my billing. The managers are joke, and no one seems to care about true customer service at the Kc branch. After running 3 call centers around the globe, I know a thing our two about customer service. ...
Let me start by stating that I have set up and managed call centers in 3 countries, and I thought some of those were rough when it came go customer service. Tonight, however, I was proven wrong. I have been trying to get my bill corrected for over three weeks now. Lewis, a manager, failed at ...
I was with this company for several years but had to make a switch. My bill with these guys started out 80 to 85 dollars but by the time they got done with me my bill was up to 142 dollars. And I was getting nothing extra for these price increases. I talked to my mom to see how much she was paying ...
I was treated rude & coldly by 2 female employees at a billing/payment center & I tried to call in & complain that day, & was disconnected FIVE straight times & the last 2 times were after the person assured me I would not be. I called back a 6th time & only got through ...
I had arrangements but there was a mixup and i did not get paid. I immediately contacted Time Warner Cable. They did not care or try to work with me they immediately told me there was nothing they could do and I was being cut off.in a world with a staggering economy businesses should work with ...