I went into a T-Mobile store and purchased two brand new Samsung Galaxy 3G phones with two brand new accounts. I was convinced after a hard sell by the T-Mobile representative to purchase the phone replacement insurance policy. He assured me that in the event my phone was damaged, stolen, dropped ...
I had my phone service switched from T-Mobile to Verizon on 05/3. Verizon contacted T-Mobile on 05/3 to port my T-Mobile cellphone number to be used with my new Verizon cellphone. I received a T-Mobile billing statement dated 03/31 for charges of $60.92 from 05/3 - 05/31. Then I received another ...
My friend signed up for T-Mobile service a year ago. T-Mobile told her there was no service discount for Jackson National/Prudential employees. When she found this to be false, she called T-Mobile. The manager in the call center would only apply the discount is she agreed to another 2 year ...
I bought a Garmin Android phone in February. 2 days later it did not work. I took it back to the store and tmobile replaced it. 5 months later, I am having the same problem so I took it back and they said the phone was on backorder. They said that for a 55 dollar deposit I could get a loaner phone ...
Having frequent issues where the other party cannot hear me (including T-Mobile customer reps). I also cannot get past the call tree from my home telephone. Listened to the same summary of my services each and every time I called before I could even try to get an agent to assist. The automated ...
I ended my service with T-Mobile on 6/24 by porting my number over to another carrier, my billing cycle starting 6/19. I received a bill for an entire month service not a pro-rated amount for the 5 days of actual service provided. I called customer service at T-Mobile and was told that since I did ...