I have been a t mobile customer for 6 years not 1 late payment. According to policy and conditions t mobile doesn't define immediately in the lost or stolen section of the agreement very well. It is vague. The simple truth is they dont value customers. They could have made a customer for life; ...
Recently we returned from a home exchange in Brazil. When we received our T Mobile bill we discovered that there were 52 international calls charged to us that we never made. At no time was this phone out of my possession. My phone has registered the calls which were actually placed. There were 10 ...
I've been on the phone twice about this now with T-Mobile, except this time I've been on the phone with a T-Mobile support person for over an hour and she still can't tell me how much they are charging me for a text message. T-Mobile uses this thing called a flex-account which is separate from your ...
My cell phone has equipment insurance as well still under warranty at the time of equipment exchange. I have the Motorola RIZR Z3, the stickers on the keypads were out so its hard for me to navigate without them. They sent me a replacement and I sent back the old phone as instructed. A month later, ...
Bought a Brand New Samsung phone from tmobile, with a new upgraded family plan. Screen broke 2nd day I got it, brought it back to tmobile days later and was told that even though it was within the warranty time, this warranty did not cover type of damage. Under contract, the phone should have been ...
After my first bill, when I noticed text message charges for my kids' phones, I begged to have texting blocked - T-Mobile said they couldn't do that. I ended up paying an extra 10.00/month (over our already extremely costly plan) to allow my kids texting due to the inevitable incoming text ...