I am not pleased with the customer service I received from Sprint. My husband and I updated our phone in July of he chose the Instinct and I the palm Treo. At the time of the update we were not informed of the special package needed to operate the Instinct phone. We discovered the problem when we ...
I've been a Sprint customer for eight years. Although I have no problem with the cellular service, I have had constant problems with their customer service. For all these years my due date was the 20th of the month, and I would pay my bill online on or about the 18th of the month. This month, ...
I decided to upgrade my telephone plan from 1 phone to 2 so that I could communicate with my 10 year old daughter. Because I wanted to use "direct connect" service, I needed to purchase new phones that could accommodate for this. I purchased over the phone 2 Motorola phones. One of the ...
I cancelled service on my cell phone on 5/27/08... Just four days passed the billing cycle. I was not under contract and had used zero minutes in the 4 days. Sprint cancelled my phone but billed me for the entire month. How can they NOT provide service and still charge. Since I wasn't under ...
SPRINT and WEst Asset Management has reported to my credit report a write off of $150.00. They say I automatically renewed because I did not come in or call and cancel... Their representative or some person from Sprint said they would find a recording or other written evidence that I did renew my ...
Today was the latest in a long list of issues I have had with Sprint. Sprint's customer service is the worst I have EVER experienced—it is as if they are doing you a favor by even picking up the phone. After repeatedly confirming my "contract expiry" date of 11 (they messed up my contract ...