I spent over a thousand dollars buying a fancy Sony vaio. After one year the vaio started heating up and burned the outside cover and would no longer charge. There was a firmware problem that Sony agreed to fix for free in 7-10 days. I sent my computer and 21/2 months later it returns with a broken ...
I called SONY (9/20) stating I needed a replacement power cord for my 15" TV (KLV15SR1). I was told what I needed was an "AC POWER SUPPLY CORD SET" (#176572041), at $24.99; total price with shipping: $34.99 When the order (#S01J1T76) arrived, only one part #176572032 (note the change ...
I want to share a consumer complaint I have against Sony Electronics that Sony refuses to repair despite the defect. I purchased a Sony notebook PC on May 4 on Amazon.com and received the computer on May 12. The product came with a 1-year express warranty. Less than three months into my purchase ...
Purchased a Sony KDL52XBR4 in 2008 and after two years, the entire LCD Television panel is defective. We spoke with Sony directly and they tried to help fix the defect over the phone, however, after an hour on the phone with someone in Mexico, we were told that the panel had to be repaired. We ...
Dear Sony, On March 15 I contacted Sony Support to address the annoying cooling fan noise issue I am having with my Sony KDL-46XBR4. After the second attempt dealing with Support they agreed to contract with a local authorized Sony repair shop to make a house call and listen to the unit. On March ...
I purchased a Sony tape recorder [Model M-530V; SN897533]. Less than a year later, it somehow got stuck in fastforward when I wasn't even using it and the electronics burned up inside. Sony refused to fix or replace the unit unless I paid double what the unit was originally worth. ...