I recently ordered an expensive perfume set as a gift on line. I opted for the red bag. When it came I realized it was not going to do. I wrote cutomer service and asked if I could buy a Sephora gift box. I was told that it was against policy to sell gift boxes without purchasing a gift. I ...
I purchased some items from Sephora.com on November 2. While waiting for my shipment, I received several emails from Sephora saying that they have shipped the package, and I shall received it within certain time period. I have also got an email saying that it is past the custom, and tracking number ...
Not user friendly website. They sent email with 20% discount but when you placed the order, you can never find a place to fill the code for the discount. Wrote the email to them right away but only generate a number with no reply for 2 days. Called them up, they said order already sent out, nothing ...
I want to give my input on a lovely young lady who checked me out was so pleasant her name is betty and is a cashier at sephora on fifth ave. She has a smile that lights up the room and went the extra step to make sure i left with everything i needed. ...
Sephora consistently charges me the wrong tax rate for online purchases. PA sales tax is 6% except in Allegheny County (7%) and Philadelphia County (8%). I live in Beaver County but am always charged 7%. I have spoken to and emailed customer service and they tell me there is nothing they can do - ...
I have been to this store about 10 times and every time it has been a major disappointment. Most of the times I have to wonder around to find a sales associates, then when/if I find one he/she is rarely polite - they all pretent to be super busy even if the store is empty. I asked for a face cream ...