I returned an item over 41 days ago, when i phone them, i get the same response, "wait a few days more"! Sent over 7 e-mails, they responded once! I used the label that was included with my order, and mailed it at my local post office. They will not help m, e in this matter. ...
I called Sephora, asked if UPS Ground requires a signature, as I work full time. I then placed a several hundred dollar order. I called customer service and again verified that no signature would be required, I was assured everything would be fine. Guess what— I checked UPS online and discovered ...
Worst customer service at Sephora.com. They are probably the most unprofessional business I have ever had the misfortune of having to deal with. When a supervisor was unable to resolve my issue, I asked for her name in reference to the call, the 'supervisor' at Sephora.com replied "I already ...
I placed an order in August of and after developing an serious eye infection from the product, attempted to return it. First, I was told multiple locations to which I had to ship the returned product. Then, I was told multiple methods I had to use (some requiring I pay $30 to return a $40 item). ...
I have been a steady customer since they came to NY Recently I bought several things including a Stila primer, whose pump didn't work. I tried to exchange it the following day, with the receipt, my credit card and my'beauty insiders card'. They wouldn't exchange it without 'state issued i.D.'. They ...
My two sisters and I walked into Sephora and asked if they would have time that day to do a consultation for one of my sisters. We were willing to come back when there was an available time. The woman we spoke to (yes, the MANAGER) said that everyone was on lunch at that time. I commented that we ...