In I purchased a Kenmore top load Washer, Dryer, and 5 year extended warranty from Sears. My washer stopped working in the 4th year that I had it and I called Sears warranty department to have it fixed. To my amazement, they did not have a warranty recorded for my washer. I explained where I ...
Here's a copy of a letter I just sent Sears. It tells the story. On Saturday, June 7, I ordered a Samsung front-load washer and matching dryer, and had it set up to be delivered on Saturday June 14. I received a call on Friday June 13th, and was told the appliances would be delivered on Saturday ...
I went to the store to buy a grill with my father. When we first looked all the prices were different. When i looked closely the model number of some of the grills were the same but varied by almost fifty dollars. Some of the grills didn't have prices at all. I walked around the whole store for an ...
Just recently I've purchased a patio set for $599.99. Yesterday, Sears called me when I wasn't home and they said that they will call me around 7:30PM. When I got home I listened to the message and I waited for them to call me back. It was 8:00PM and Sears never called me regarding the delivery. ...
After paying a sitter $15/hour to be at my home between 8-5 - it is 5:45 pm and still I wait. I called Sears yesterday for a smaller time window - not an option. I called them 3 times since 4:00 pm to hear when he is arriving, "any minute now". This is ridiculous service. At this point I ...
I named sears to record a damaged washer about 3 months before they explained they have to deliver me a component i got per week for that component to reach. The fix guy arrived two nights later to alter the component but discovered that the brand new component was faulty. I waited another fourteen ...