Rooms To Go
Leathe
The leather seat on the sofa is splitting, cracking and opening ...
Incident: I purchased a pair of couches. After about a while I felt something move back. I realized a piece of wood from the frame was coming loose, so I ripped off the back of the couch fabric to fix, and I saw what a horrible mess the construction was. None of the wood was put on right. It ...
Because they are loading a truck with 15 to 20 Stops and 60 to 90 Pieces to delivery and assemble, so they are not delivering pizzas this is not mail service, this is furniture, and heavy furniture to second and third floors. Plus they are not in the same zip code, they do this to save money on ...
I called Rooms to Go to return a sofa that has been replaced for a second time and the second couch has the same defect (defective fabric). The customer service representative told me that RTG does not have a return policy after 48 hours of the purchase date. The RTG web site clearly says that you ...
I have experienced the worse problems with this company. I purchased an entertainment center and a dresser from them about six weeks ago. The entertainment center was delivered first. It had scratches all over it for which the delivery drivers tried to hide by using a scratch coverup. I have seen ...
Customer service should be renamed as Delivery Scheduler, it's appropriate that's all they can do for us, that's all they did to us. For other requests the answer was "talk or call the driver" or "the driver will call you" or "call your local store, maybe they can help ...