In the past 2 and half months have made eight flights 6 being qantas and one being Virgin. Qantas customer service wins hands down I am on crutchs due to a cruched heel qantas staff have been more than accommodating each time, More then I can say in regards to Virgin staff not accommodating very ...
Qantas is in trouble for good reasons. Despite many conversations with agents regarding meal and seat requests, none were recorded. No special attention or compassion was given to me, despite being very pregnant.in fact, I was met with rudeness and told that maybe I shouldn't be flying if I don't ...
I travelled to Sydney on the weekend. On the way up I checked in online 20 hours prior. I only had a choice of three seats in the plane. This was ok because I was flying by myself. On the way back to Melbourne the same thing happened although myself and my fiancé had to be separated. We checked in ...
Travel with Qantas on 29 May - 9 Jul 09. Have written a complaint thru Qantas website but since no answer. Your staff are incapable to give the correct info, resulted us arriving without our luggage since qantas staff didn't do their job and same thing with coming back which they fail to put our ...
Lost our luggages twice going and coming back, didn't get the special meals ordered before hand. ...
The following letter was sent to QANTAS' customer service via e-mail and details my ordeal with QANTAS. "To QANTAS' Customer Service Department, As an American, I first became aware of QANTAS when it was recommended to me by relatives living in Australia. I was told the flying kangaroo, a ...