Priceline has a very clever new bait and switched switch strategy. I just bought a $120 hotel for a $290 hotel because of it. I specified a 3 star hotel in DC and the average rate was quoted at $290. I bid $200 and they booked me into a crappy Holiday Inn and said it was a 2 Star Hotel!!! I ...
Just before Christmas I was laid off. I already had tickets and car rental through Priceline. We had a winter storm and were snowed in and unable to get to the airport. I called Priceline and told them I would have to reschedule my airline flight and car rental. I was told I could do neither. The ...
Real simple, they posted the following Low price guarantee, then refused to honor it: If, within 24 hours of making your Name Your Own Price® or Priceline Published Price hotel booking (applies to any published price hotel marked with our best price guarantee), you find a better publicly available ...
We recently met friends in St. Petersburg FL for lunch and ended up staying much longer than we anticipated. Because we had a three hour drive home, we decided to book a local hotel instead. I contacted Priceline online and saw that a hotel right down the street from where we were eating (The ...
Priceline uses deceptive practices to award hotels that are not selected within the area by the user. Their customer service is intentionally hard to find and even when they have admitted errors in their web site, refuse to make things right. I reported the issue within minutes of receiving their ...
Priceline bottom line is their money and all about them, they do not offer any type of Customer Service through their corporate office. I was told that I could speak to the VP of Customer Service and Operations. The VP's name, Lisa Gillingham at extension 72038375 (203)-299-8000 for further ...