We were told that our coping and concrete around the pool had a 1 year warranty. Our coping is coming away from our pool, the auto-fill has never worked properly and there are cracks in our concrete. I called Platinum in Houston after finally finding their number because they closed their Frisco ...
22 Apr we visited Mr Charles Simpson, Senior Staff Designer, Platinum Pools, Houston, TX as a follow up to his visit to our house and back yard area. During his visit, I showed him the location of our sewer lines with two (2) cleanouts. He proceeded to show us the design he had worked out for our ...
I signed up with Platinum because they said and had plenty of collateral material to show that the were one of the best. What I got: I signed in December for construction to begin in January. My pool was finished in July... You do the math. They outsource and take no responsibility for any thing. ...
We chose Platinum Pools on a referral basis from a relative. She had nothing but great things to say about the company and we felt we couldn't go wrong. We placed our trust and our yard to Platinum/Frisco without hesitation. We are filing this report to express extreme dissatisfaction with Platinum ...
In December we hired Platinum Pools to build a pool for us. You name it and it went wrong. Once we signed the contract we never saw our salesman again. The only person that came out to check out their work was a job supervisor that is no longer with the company and neither is our salesman or ...
Platinum pools gave us an experience to remember. First, our smooth talking salesman seemed to listen to us, but little did we know that nothing we stressed and wanted was on the contract. A contract we did not fully agree with, but was assured was not the final copy by our salesman. We trusted our ...