I called 1-800-Nextel late last may and ordered 2 phones. They cost $536 or so for both and I put down a $400 dollar deposit. I was told there was a 15 day money back guarantee. Well, I was having problems w/service so I called their customer care line. I spen 1.5 HOURS on hold EACH time I called ...
Because of a billing system transition, a $500 credit-card deposit has been lost.in calling them, they have no idea it was even paid. A public company that can't track it's own income. So now there have been constant phone calls with plenty of creative excuses. The funny thing is, the customer ...
I purchased cell phone service in November 26 the day before Thanksgiving. The plan was for 149.99 unlimited service. I was told I had 30 days to try the service out. I went to Seattle and came back the service was poor so on about Dec. 18 I advised Nextel I wanted to cancel. They had in November ...
Feb I called Nextel to cancel my phone due to bad signal all the time with their phone and walkie talkie. I was told that it is because I have the cheapest Nextel phone model. I was talked into getting their expensive phone model instead of cancelling it. I bought the newest model and bought 3 more ...
In August I contacted Nextel, in an effort to have a serving area changed on my younger sisters phone. She was going away to college in Rochester, NY, we live outside of Philadelphia. When I asked the Nextel "Rep" what my options were in order to utilize our shared planned without any ...
The world thrives on communication today, which is why I'm so upset with the billing or payment at Nextel Communications. Quite honestly, I'm annoyed with this issue.incorrect billing charges are made to my account and I am left to find substantiation of transaction when it is impossible because my ...