Macys.com
Found 8 reviews / complaints

Macys.com
Order Cancelled Over Supposedly Expired Card While Bank Charged $95

Miscellaneous tinlizzy1 0

I placed an order to Macy's on 09/01 the order was processed just fine and then I received an email stated your order has been cancelled. So I called Macy's they informed that my card had expired. So then I checked my account at American State Bank their was an amount of 95.00 charged I called the ...

Macys.com
Hour on Phone Unable to Reach Rep Who Sees Online Orders

Miscellaneous veryunhappyshoppe 0

I spent $1,500 in Macy's bedding. There was a small error on the bill so I called customer service to assist me. I have been on the phone with more than 5 sales reps for the last 56 minutes now and have yet to reach someone who can help me. Why can't a macy's representative see orders that have ...

Macy's.com
Crushed Online Order Replacement Never Arrived Before Christmas

Shops, Products, Services customerservicerep 0

My nightmare started when I place my order online Thanksgiving night. I thought I was avoiding hassles by making an online order and completing my Christmas shopping early. Boy was I wrong! I received my package December 1st and it was crushed. I had purchased nearly all electronic items and all of ...

Macys.com
Surcharge Added to Shipping That Was Supposed to Be Free

Miscellaneous strepagnie1 0

I just left a review - your surcharge is not acceptable. It's just something to get a payment for shipping that I wasn't supposed to have to pay. ...

Macys.com
Free Shipping Promised but Surcharge Added Per Item

Miscellaneous strepagnie 0

I ordered two comforters and two sets of sheets (both twin) and received free shipping. Then I was told my shipping was free, but there was a $3.25 surcharge on each item due to their size. Really strange that it totaled the shipping cost I thought. Never will I use Macy's again - in fact, my card ...

Macys.com
Returned Area Rug Refunded as Gift Card Instead of Credit

Miscellaneous Jwjerry 0

I ordered a Area Rug from macy.com last November, I did not receive the Rug I ordered. I sent it back per their instructions, instead of making a credit to my account they send me a gift card, I have ask them to credit my account. I have talked to many Macys Customer Service people, yet no one can ...

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mstadler 07-31-2026, 02:48 AM
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Jorge,

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