Completed a mortgage refi application with ING Direct on 12/12. Following routine credit check, they made me an offer of 3.00% 7/1 ARM with LTV of 80% subject to asset and income verification and appraisal. Appraisal came back and a value that supported the 80% LTV requested. However, now three ...
Ing Direct appears to be an awesome company to deal with at first glance. They randomly closed my account (which had roughly $3000) in it because my account had gone negative at one point (ok, understandable) a few months ago. However, what is NOT understandable is that they supposedly closed my ...
ING Direct, what a name and what a bank!!! Stay away these thief's just have cashed two checks once cashed both have gone ahead and suspended my account. I called them and was asked for security pass code! Haaaa every employee has access to that. Then come to find out they have changed my security ...
ING loan offers are a giant scam. Even with 60% LTV they'll find a why to deny your loan. I also went to ING to refinance, precluding other avenues. Their appraisal came in 18% lower than an appraisal conducted less than 1 year prior and they priced the home lower than every comparable they ...
ING Customer Service Although ING has very competitive rates, they should not be used for mortgages. They set a variety of tricks and traps for unwary consumers to capture bogus fees. Many comments on this website will attest to this problem. I will describe our issue. We refinanced our home, ...
I see Ing direct commercials all over the place talking about your customer service. Do you really focus on this or is it just something to try and make you brand sound unlike others. What do you do that makes your customer service different ...