I ordered a dress from House of Brides' website on March 20th. When I ordered it they sent me an email saying it will have to be rush delivered for my wear date. I sent an email back asking what the process was. No one responded back to that email and I let it go because the 'wear date' I put was ...
If you choose to take the risk with this company, document everything you do! Write down every name, take photographs of the product (if you are lucky enought to get it), track everything!!! I received a dress from them for my daughter who was to be a flower girl in my cousin's wedding. The dress ...
I never realized how horrible of an operation the House of brides stores are. When my daughter was getting married last year, they sold her a bridal gown designed by Maggie Sottero. They took her measurements and told her that a new gown would arrive in six months. After six months of waiting and ...
I sent my bridesmaids to House of Brides to try to save a little money and make things easier by doing everything from their homes. 2 of the bridesmaids dresses were late and 1 never came, even though they were ordered in the beginning of February and it is now late June. I called and she called ...
I ordered a dress from them for my cousins wedding. They finally sent me an email saying they could not fill my order. I asked them to refund my money. No reply. I then left 30 emails and online chat emails to them. Nothing back. 3 weeks later they tell me they are sending my request to accounting ...
I ordered a dress that was to be shipped to me in 3 weeks or less. House of Brides took my payment immediately. I was to receive a confirmation in 7-10 days. I called customer service on the 10th day and spoke to Helen. She said she would call me back and did not. I called back and spoke to ...