The company is run by 3 people, Ken, James and Jennifer. All of them are very rude. Once you provide them with your credit card number and pay for the reservation they are not afraid of insulting you. If you call them they pick up the phone and put you on hold until you get the answering machine. ...
When I found it charged my credit card more than it should be after my clicked button to make reservation. I called the central reservation center immediately. But the guy who talked to me was Very nasty. First he said that the difference of this website charged is because there is a charge for ...
I tried to write to HotelPlus first to file my report but their website refuse to take it, and there is no other email address on their website that I can communicate my writing to them. Therefore, here I am, puting my letter to HotelPlus customer service as my complaint: HotelPlus Customer ...
They will tell you only after you book the reservation that it is not refundable. When tried to work with them, they said they can change the reservation to a shorter stay. What they really did was to BOOK another reservation only to cancel it again without any refund. The manager and rep were very ...
They don't tell you up front that the reservations are not refundable. I mean it is fully non-refundable! You will see it after you get the confirmation email, when it is too late to cancel. They will cancel it for you, but no money back. After attempting to get a refund, the customer service ...
Made reservations for a hotel room in orlando using hotelplusportal.com. The rep recommended La Quinta INN on international drive based on our budget and location. We get to our destination and we're shocked at what we see. The room is filthy, terrible musty odor, ripped shower curtains, and the ...