I also have been a victim of Hewlett Packard's product "support". I purchased a HP Officejet K60 for $350.00 with my Dell system in January. It worked alright in the beginning, but I began to have problems with an error message that the "wrong printer color cartridge" was ...
This is in response to Craig from Boise, Id (employee of Hewlett Packard) who chastised a consumer from West Virginia. This consumer who had technical difficulties found, as I did, that there is not a toll free phone # for technical support. Craig went on to say that the consumer from West Virginia ...
I purchased a remanufactured laptop from HP with a 90 day warranty over a year ago. I had problems from the start with this Pavilion 5250 notebook computer. I knew that it was refurbished but I thought that there would be minor problems if any. I sent the laptop in for repair 3 times and each time ...
Extortion; they make you pay to ask question about "out of warranty" printer part you want to buy... I am the not-so-proud owner of an HP R80 Four-In-One Printer, which I purchased from this monolithic bureaucracy not two years ago. When the fax function stopped working right after we had ...
HP charges $20 or $25 to evaluate whether their defective cartridge is defective or not over the phone. If not defective, they agree to refund the fee. They determined is was defective but did not refund the fee. I wrote them via online web address but that has not resolved this. Michael Forest ...
I purchased a Dell 4500S desktop which came with Windows XP, Home Edition, pre-installed. I proceeded to install all of my necessary software required by my business. Everything installed fine and it all works except my Hewlett Packard 3300C, ScanJet scanner/copier. I called Hewlett Packard and ...