My problem stems from HP's customer service representatives. They are rude, impersonal, and have an air of superiority about them. I am a computer technician by trade and have been doing this for over 12 years.in fact I've been working with computers since I was 4 years of age, back on the old IBM ...
Purchased a HP LaserJet 1600 Printer on 8/29/07 From Wal Mart for $226.00.in June the printer was experiencing several problems. Contacted Hewlett Packard (HP) & they were unable to resolve the problem & stated that they would ship us a replacement printer. There was never any mention of ...
HP record keeping has victimized me in my attempt to print, for the first time, photos on my Photosmart C5180 printer. They claim my warranty ended in Sept.'07, but I brought the computer in this calendar year! First, I attempted an online chat, but was told they could not support my computer, a ...
A year ago I bought a HP DV6000 laptop so my son could use it in college. Since then it has been nothing but trouble. He has returned it for repair three times, had his college work destroyed when the computer overheated, and been without a laptop for six out of 12 months Now that I have contacted ...
I bought a Compaq Presario F500 for my wife for Christmas and it just quit working one day. I called customer service on May 17; because it is still under factory warranty. They told me the steps on taking it apart and figuring out what the problem is. The customer service representative diagnosed ...
I just spent 4 hours on the phone with multiple HP customer service reps from around the world, they couldn't find my case number then they would transfer me to someone else who also couldn't find it, then I had to go thru the warranty verification procedure several times because they lost my info, ...