On Oct 30 at 8:22 A.M., I called HP to ask for advise on my PC. After speaking to Ernesto (a Customer Service Tech) and explaining my PC problem, I was placed on hold while he spoke to a Tech Support Rep. Ernesto came back on the line and assured me that Tech Support could fix my problem. I ...
HP Z2100 Designjet printer will not print longer than 129 inches. Their own website has the specs that stated it would print up to 300 feet. They will not confess up that their printer needs a new driver... Nor will they supply me with an added program to fix it (Which they have). They try to tell ...
My problem stems from HP's customer service representatives. They are rude, impersonal, and have an air of superiority about them. I am a computer technician by trade and have been doing this for over 12 years. In fact I've been working with computers since I was 4 years of age, back on the old IBM ...
Purchased a HP LaserJet 1600 Printer on 8/29/07 From Wal Mart for $226.00. In June the printer was experiencing several problems. Contacted Hewlett Packard (HP) & they were unable to resolve the problem & stated that they would ship us a replacement printer. There was never any mention of ...
HP record keeping has victimized me in my attempt to print, for the first time, photos on my Photosmart C5180 printer. They claim my warranty ended in Sept.'07, but I brought the computer in this calendar year! First, I attempted an online chat, but was told they could not support my computer, a ...
A year ago I bought a HP DV6000 laptop so my son could use it in college. Since then it has been nothing but trouble. He has returned it for repair three times, had his college work destroyed when the computer overheated, and been without a laptop for six out of 12 months. Now that I have contacted ...