Herman Cook has consistently provided poor service. Took the care in for a parking brake warning light. It will now be in for the fourth day and (1) repair not done (2) calls are not answered until after multiple calls (3) updates are not provided leaving uncertainty on when and if to arrange for ...
Our VW bug required an electrical repair in 2010. While the repair was being done, the tech knocked out the left headlight, then used some sort of putty to put the light back together and stuck it back in. Not the wait the light should have been repaired: it should have been replaced when he broke ...
Volkswagen will not honor its 10 year 100,0000 mile power train warranty. I had a water pump leak. Water pumps come under VW's power train warranty but Herman Cook Volkswagen would not cover the repair on the warranty without evidence of oil service every 5,000 miles. ...