Problem started when I attempted to contract helio wireless service. I went online and went through all the steps to start business with them through their website. I ordered the Heat phone and the 500 minute per month plan. After going through all the steps I was taken to a page that said to start ...
In the market for a new mobile phone (early August) and browsed the web. I came upon Helio. The Heat seemed like a nice looking phone. All-In is Plan 1: Services are included cc#; etc. That is when I became apprehensive and discovered I was being locked-in for a 2 year contract. Too late! Two days ...
Do not get me wrong, so far as the endless information and message support being all inclusive, I really like Helio. So far as their customer support which their billing division is apparently run by monkeys, I'm about prepared to consume an earlier termination charge and let them know to push it. ...
I had been using my helio device under the 30 days grace period and I didn't like it because the software is so glitchy, fees per month is ridiculous, and the device itself isn't suitable for deaf people like myself. I decided to call Helio and cancel my service and told them numerous of reasons ...
I signed up with Helio on May 27 but cancelled service on June 22 (within 1 month cancellation agreement) because I had so many problems with the phone and the customer service. Not only that it took me 3 months to get the refund for the phone, the billing Department kept on sending me bills for 2 ...
I cancelled my service in July and was promised a refund once the phone was received back to Helio. I had to make 4 phone calls to get the shipping label I was told I needed. Three weeks after my service was turned off, Helio withdrew money from my account for service I no longer had and I have ...