I set up an appointment on-line through their website for an in-home quote. I had the ability to set up the time and day that I wanted them to come out to the house. It stated this is not your appointment time until you have been contacted to confirm. Soon after I received confirmation for the date ...
Carpet and window treatments are both heavily advertised as NEXT DAY INSTALLATION. After ordering - you quickly find out the next day is for RE-MEASURING (after your salesperson does the initial measurement). After calling the service department - the representative confided that she has NEVER ...
We have gone through h*ll with this company. So many problems where do I start. I called the company and told them I wanted to order bathtub and shower liners as well as tile flooring. I inquired as to wich order I needed to do that in. They told me it didn't matter. I could install the tile first, ...
Approximately 1 year before, I purchased rug for my living room, dining room, and hall from Kingdom. The salesman was okay, although not really experienced. The things they promoted as 50% off was horrible. I plumped for a higher quality rug, along with a shade that will not display deterioration. ...
I bought Kingdom Surfaces for wood and rug for my house. After initial issues, (such as the guide individual speaking on his mobile phone all day long about how exactly there is a guarantee out for his charge), the wood floor was mounted. It looked good. Subsequently four weeks following the ...
Bought carpet from this company, installed okay. Problem is customer service. I have called several times and always get someone who is in Pakistan or India. Very frustrating. Want to make payments on line. Was told could not be done. When it is possible! Very hard to understand what the customer ...