I was extremely satisfied today at the Dicks Sporting Goods in Fresno, CA... I haven't had greater customer service in a sporting store ever. Jon was the highlight of it all. He seemed to have all the answers. Football cleats, gloves, weights... He even helped me with some camping equipment. I left ...
The cashier was rude. When I asked him if he was available, he did not reply but brusquely motioned to go to his aisle. He as acting like he was doing it against his will. He never smile or acknowledged me and was rushing to get my merchandise. He never made eye contact with me. I felt like I was a ...
I needed a new grip for my golf club. I went to Dick's in Kingsport, Tn., and was pleased to find that they not only had grips but would install them also. The young man behind the counter was very pleasant and you would have thought that I was making a big purchase. I was very pleased with the ...
First air rifle. Thinking that it was for someone else. Found the only one left in the store, the clerk told me that he had look in the box before he retaped it and that everything was there. When my grandson opened the box and all that was there was just a gun and no scope no nothing not a happy ...
I must say that as a long time Dicks customer I feel you and the board need to be aware of your manager’s confrontational demeanor and disregard for customer retention. I had a very unpleasant confrontation Sunday 11/20 around 2:30pm with your store manager Dave Verhan outside in the parking lot. I ...
I bought a bike accessories for 400$ about 2 weeks ago. Before I could take it to checkout, they performed a 15 minute inspection of it.in spite of this, after I rode it out of the shop, I noticed that the front wheel disc brake was hitting against something, so that I got a noise with every turn ...