I received a $400 off coupon on select systems (which were not listed on the coupon). I picked out the system that I wanted to purchase from the catalog and called customer service. I was told the coupon was valid as long as my system was over $1299 and I ordered it online. I placed the order but ...
If you've read any of the other complaints about Dell, much of mine will contain the same general complaints: non-responsive and apathetic foreign service representatives who've been instructed to virtually ignore and stiffarm customers; no opportunity or provision to escalate a customer's problem ...
I have worked for Dell Tech support as an outsource agent. I was a level 3 tech. I ran the ops desk and supervised level 2 tech. I was employed in 99 and 01 at stream international (an outsource support agency) While employed there I was subject to certain "metrics" such as average call ...
I purchesed a Dell 9200 Inspiron on March 6th. I received it about a week later and the computer would not play the game I bought it for. I had tested the game on computers slower and faster and on other Dell's before I bought it and it played without trouble on them. I am a rodeo minister and the ...
I called DELL support a number of days ago after receiving a shock from my computer system. The Representative informed me that Dell would replace the computer, and to stop using my current computer due to obvious health reasons. Shortly thereafter I received instructions on how to return the ...
I bought a laptop in 2004 and my hard drive crashed 2 times. The first time when it crashed, it was covered by the warranty. But the second time, it was not cover. The second time that my computer crashed, April it took Dell a month to get me a hard drive. I kept calling them daily asking for a ...