Very difficult to return unneeded or unwanted items. You must get a return authorization number, but to get that number I have called three times and emailed once. I have been on the phone on hold for over an hour total. I have waited for three weeks for the email. Anna is unprofessional, ...
I ordered a faucet on Feb. 4 and I have not received it. Due to my construction schedule and no communication from you regarding shipping I need to cancel this order. If it has not already been shipped, it will not arrive in time and I will no longer need it. ...
Ordered $200 of kitchen hardware. After 10 days called company who gave a ship date. Date passed and order didn't ship. Calls to company to cancel order were put on eternal hold. Do not do business with this company. ...
Order #011878 not shipped on date given. Calls to cancel order put on an eternal hold line. ...
I ordered faucet parts from decorglamour.com and have enjoyed some of the worst service that I've ever experienced in online shopping. They waited more than 10 business days to ship the parts without any notification as to a cause for delay. I had to telephone them and endure a lengthy holding ...
Try to avoid this merchant. The customer service is the worst I've never had before. Not to mention about the order took me more than 18 days to get it; I requested to return a defective item but the merchant said I needed to pay 25% of restocking fee. What a terrible policy! I will never go back ...