Consumer Cellular
Found 23 reviews / complaints

Consumer Cellular
AARP rate and phone promotion price not honored, $600 discrepancy

Called to upgrade phones and try to get a better monthly rate (10-year customer). 1st Issue: I was told that if I were an AARP member, my rate would be $50.00. The next day, I signed up with AARP, called customer care back, and was then told it's only a 5% reduction. 2nd Issue: I bought 2 new ...

Consumer Cellular
Charged $18.13 after closing account and paying final bill

Quit this company for a far better deal with net 10 and closed out the account. Paid the final bill and I thought that was it, but this month I get another payment taken out of my account for a phone I didn't use. Only $18.13 but why do I have to pay for a service I did not use? ...

Consumer Cellular
Phone showed SOS Calls Only after a month of trying

I received my phone, and tried to use it. All I got was a message "SOS Calls Only". After trying the phone for a month, I called the company and was told to try several different things. I even went to their closest tower at their suggestion and tried with the same results. I would like ...

Consumer Cellular
Charged $80 in fees weeks after switching service

Beware of this company. They are extremely nice to you if you remain a customer. If you switch to a different service they will slap a bunch of petty charges on you. To have their service you must pre-pay for service. So knowing this, I found it impossible for this incident to occur. Before I ...

Consumer Cellular
Billed extra minutes beyond what iPhone showed per call

As a truck driver 80 to 90% of my cell phone calls are company related and fall within my companys cell phone use policy. I contracted with Consumer Cellular because they offered a cell phone calling service only at a reasonable price. However, after a few months I noticed that my account was being ...

Consumer Cellular
Billed after stopping service marketed as pay as you go

I stopped using this service and began using another service. Suddenly I started receiving notices for payment. This was supposed to be a "Pay as you go" (?) This, to me is False Advertising!!! I would not recommend this company to anyone considering a Cell Phone Service. This company is ...