Lack of communication, poor management, not communicating with co-workers to customers. Made me wait six months for a response and assured me it was going to work out well for me. Contradicting info from all your employees. Can't wait to close this mortgage with you! ...
I started the loan mod process with Chase back in January of I called and spoke with a chase rep explaining why we were behind 2 months on our mortgage (my wife had been laid off for 4 months at this point) I was directed to 3 other reps on this initial phone call at which time the final person I ...
The ease of refinance for me was beyond description, I did absolutely nothing except send in my current financial info and was refinanced in less than 2 weeks... My only complaint was against the closing officer who was from a local contracted mortgage company... All in all I saved a huge amount of ...
Absolutely the WORST Customer Service I have ever experienced! I can not get ANYONE to help me. They keep passing me around to every department they have in there system and have hung up on me three times!!! I was on hold with one agent named Janice whom assured me we would not get disconnected as ...
My family had a loan modification with Chase back in May which was approved and went into effect on July 1st. We completed all necessary documents and sent it back to Chase and we have made consistent payment to Chase since July 1st to date. Chase has taken the money out of our account consistently ...
Where do I start with all the errors, problems and unpleasant service. I'll just tell you the catalyst to where it all went downhill, they sent all my financial information to the seller and in response to their error said "well, it's not a big deal, he probably didn't even open it". ...