I am currently sitting in Heathrow with a delayed flight (again) and BOINGO wireless service is very slow (again). This happens in other airports as well, as BOINGO seems to have a monopoly. I don't mind paying but I expect good service when I do so. ...
Once Boingo gets your credit card, they keep charging it no matter how many times you request them to cancel the service — in fact they do cancel the service and then just keep charging — then they can't find a record of you to stop the charges. They give you the run-around — if you can get through. ...
I signed up to use the daily service and got charged again without my knowing when I just moved to another terminal in the same airport! It is not clear at all that this would happen. I wound up paying almost $24 for about 40 minutes of usage! The service wording makes it seem like you have it for ...
Each time i log in to "free" airport sponsored wireless network, BOINGO somehow charges my credit card. This is FRAUD. I would like a refund for each transaction. I am NOT a boingo customer. I think you have SPYWARE on my PC and I will report this as FRAUD if not satisfied with the ...
I signed up at an airport for monthly service. "Cancel any time." So several weeks later I decided to cancel. I logged into my Boingo account and there was no way to cancel! No instructions on how to cancel. Lots of other options. So then it was time to google. Finally after trawling ...
Purchased one-time BOINGO wifi access at the Regan National Airport in Washington DC. First, it makes you download and install their software in order to connect to the internet.in the description they state it's not necessary to do so, but HIGHLY encouraged. I tried using Boingo without installing ...