Tonight, I purchased two electronic items from our local Gurnee Best Buy. The first item a PC cooling pad, in a sealed plastic (CUT OPEN ONLY) package revealed a mssing rubber foot when cardboard insert was removed, The second item, a Fly Fusion Pen set was also in a sealed (by a clear tape) box. ...
My extended family bought over $1000 in items from Best Buy and I received two digital cameras. I returned one of them and they gave me a Best Buy store credit card. I did not find anything else I wanted and tried to get a refund of the $115. Best Buy will not refund the money but forces you to buy ...
I purchased a camcorder on jan 14th. Brought it home & found the directions extremely difficult. Took it back to the store for technical assistance. No one in the store could help me!!! I told them to refund my money. After they completed the refund they informed me they charge a 15% restocking ...
It seems today that Customer Service was a trait that was just not handed down through Mom and Pop businesses. While nearly every major retailer is at fault for poor customer service, I will not dwell into the Lowe's, Home Depot, Target, Circuit City, or Walmart. Today, its about Best Buy and my ...
In December I purchased a 61 inch Samsung DLP TV and a four year warranty. A week and a half ago that TV stopped working. I called Best Buy and they did set up service with Premier Electronics out of Gallion Ohio (who also has a complaint against them), for this past Friday. Premier called me on ...
We purchased a 32" LG HDTV from Best Buy. After opening it the next day and setting it up following manufacturer instructions we found there was no picture. Returned it to Best Buy on December 26 and was informed we must have damaged the set and there was nothing they would do. We did not ...