I placed an order for an IN STOCK sofa in August. (My receipt has proof of status) After 2 weeks of silence I called for delivery status and my 60 day, 30 hour nightmare began. Customer Service Managers (I spoke to 11) misinformed me (a polite way of saying they lied to me), didn't follow up, ...
Inappropriate customer service (contacts with my employer) and lack of delivery or calls. ...
I made my first order ever with Ballard Designs - two sofas to be delivered. They were not supposed to ship until July 11 but apparently shipped ahead. Not typically a problem except that I was on vacation the week ahead and when Ballard did not reach me at my office number they escalated all the ...
I received a gift from Ballard Designs. I tried to exchange part of the gift for something else. Apparently, they are not able to issue store credit for a gift, they can only refund the card. The only way I could exchange the gift for something else was to complete the return card that came with my ...
I purchased a daybed from Ballard and took an afternoon off from work to wait for the scheduled delivery (4 hour window). When it did not show up — i called customer service, and was met with very responsive and respectful people. Although they could not have the item re-routed and delivered that ...
This was by far the worst online shopping experience I have ever had. I recommend never orderning from Ballard Designs. Nothing they have is worth the hassle I went through. I was shipped the wrong order twice by the vendor and weeks later I still do not have a comforter for my bed. One of the ...