Last Friday, (nine days ago) my phone was without a dial tone. I called AT the technicians don't speak with a human, and there is no prioritized repair list at all. The main hub for repair is in El Paso. I live in Michigan! I guess I should be glad that at least the managers were all ...
Last December, we signed up with AT&T from Verizon at an AT&T retail kiosk at the Northridge mall in Northridge, CA. The kiosk manager, Ricardo, promised to pay our first month's bill and pay any additional fees that will come up. They put everything in writing. To make the long story ...
I'm currently a customer of AT&T wireless. I was the customer for more than 5 years and I recently got a reason to contact customer service. The service is the worst I've ever experienced. It seems like they just hire incompetent people and they just don't care the type of service the customers ...
I have spent 2.5 hours with AT&T customer service today trying to block text messaging on my 13 year old son's phone. They refused to find a way to get this done. It is outrageous that a company like this is condoning and not cooperating with parents like me who are trying to being responsible ...
I have recently had to change my AT&T Service plan. I was told by two AT&T reps in phone conversations that I would be able to cancel my land phone while maintaining my current DSL internet service at the current billing rate. After the land line cancellation, I was informed that a new more ...
My husband got me a new iPhone a few weeks ago. Everything seemed to be working properly until my son called me and told me that my voicemail box was full. I quickly went into my phone's voicemail settings and cleared out all the messages. This should have resolved the problem. A few days later a ...