For everyone's information.in 2003 I took a student loan out for my daughter and started paying back the loan immediately. Approximately 2 years later they increased my payments (I was already paying more than was due) and I did not know. When I was finally made aware of this problem it was ...
American Education Services (AES) at one time was the average student loan lender, until they changed something. I cannot make an online payment anymore due to them saying my bank send a letter saying my routing number changed. I called my bank and they stated that they never sent such a letter. ...
AES employees are incompetent and dangerous. THey CONSISTENTLY give me wrong information. They have called me on my cell phone insisting I make a payment immediately because it was late, so I made it, then found out months later that they had been wrong, then misapplied the other payment to ...
With several issues to-date with AES, the newest issues having my mortgage transformed to some graduated fee program. I had been advised used to do not need to create a payment within the month of Dec.in January, I acquired a overdue payment notice, again I had been informed that I did so NOT owe ...
I pay by check over the phone. I do this because if I mail in the check - they cash it whenever they want-regardless of the date written on the check. I had signed up for direct debit, which they screwed up and took too much money out of my account and refused to refund it. Ans, I couldn't even ...
Customer service is bad and the peps are rude, automated phone payment system is hard to use and takes FOREVER. Payments can not be made by talking with a rep but thats ok they are rude anyway. ...