American Airlines states that they believe in "customer relations", yet there is no way to contact them except by a form submitted email that they NEVER respond to. On June 15 I got on my flight from San Francisco to Denver (via Los Angeles) ready to see my cousin compete at the College ...
I went to Vegas for a convention, on may, on the way out at the check in, the counter lady forced me to buy a new ticket due to "migration restrictions on Dominican Republic" or stay in vegas, cause she wont let me board the plane otherwise. I had a previous tiket, unused, DR-MIA-CUN, but ...
I worked in reservations at American Airlines for six years. I had great customer service skills, call time, excellent rapport with my customer and loving every minute until a resident Glen Close transfered in. Then it was hell. Needless to say I quit. I got tired of Fatal Attraction II. The ...
I ordered 2 tickets over 3 months ago they took the money right out of my checking account. We went to board the plane thirty minutes prior too take off. They have a big sign saying check in thirty minutes too departure. The lady tells us that we are too late and theirs know one their too board our ...
I am trying to figure out what happened to your customer friendly company. On February 16, my friend and I had a flight out of St. Louis that was supposed to leave on American Airlines at 1930 CST enroute to Chicago so we could catch connecting flight #98 to London, England that was scheduled to ...
I suppose I should have known better. My departure was, after all, scheduled for Friday the 13th. Foolishly, I had expected that, having bought a ticket from American Airlines for travel from a specific airport, on a specific day, at a specific time that, in exchange for my payment, American would ...