Back in December I ordered a fire brick panel for my fireplace off of Ibuyfireplaceparts.com. When I received it a week later it had a cracked corner from what looks like it being tossed around during delivery. I called ibuy and was assured that a new panel would be ordered and sent to me A.S.A.P. ...
In February, I started looking for a pilot for my fireplace. I searched online and found Ibuyfireplaceparts.com. I googled them just to get some info before placing my order. On most sites I saw that two customers had bad shipping experiences and that made me a little leery. I noticed that they ...
I ordered a replacement receiver for a fireplace on October 25. I received a message that I would receive a tracking number "shortly" for my order. When I did not receive it within 7 days, I called customer service. The representative told me that the order was confirmed with the ...
I In my frustration I called up and left it completely unacceptable phone message which I'm ashamed of and wholeheartedly apologize for. Sorry. I ordered a part for a gas stove. The person who I spoke to was very polite. I was informed that the part existed and that they will order the part. I was ...
I bought a Brick-Back (36') rear panel for my insert fireplace and had to wait couple of months before it finally got delivered. I'm most disappointed however by the quality of the panel. Only after a couple of months of modest use (few times / week) little cracks started to show, which ...
After waiting over a month for the part to arrive, the part came defective and now they are telling me I cannot return the part without paying a 20% restock fee and shipping charges which will amount to about $50. That is a lot to pay for a part that took forever and NEVER worked to begin with!!! ...