We have put in a request to have a tear fixed on our $1200.00 leather chair since 08-19-04 and they still have not responsed to our phone call or faxed information. The first request we made in august for the frame they would not come out and fix, so Levitz had someone come out and fixed it. This ...
In September, we purchased a leather sofa and loveseat totalling $3089! Included in this price was $200 for a 7-year warranty that would cover "virtually anything that happened to our leather sofa". Within 6 months we had unusual fading on the sofa. We called and they sent a guy out who ...
You must read the last paragraph On December I purchased A couch from Factory direct furniture in oklahoma city and also purchased a stainsafe warranty. On August 3rd I notified stainsafe in writting about an accidental burn to the fabric. Stainsafe sent me a letter of Authorization for replacement ...
If you purchased a furniture warranty from Levitz furniture company, sorry to tell you your warranty if WORTHLESS! That is because the warranty is through Stainsafe, Inc. I just called Stainsafe, Inc of Palm Beach Gardens, Florida regarding several rips on my couch. After speaking to one of their ...
On October 27. I waited on hold for a Stainsafe customer service representive for over 20 minutes to file a new claim for my loveseat that had been damage on October 26th. I finally get Taryn, expalined to her in full detail the stains on my loveseat. She told me my claim had been denied because of ...
My uncle purchased the furniture from Levitz about 3 years ago. When I called on his behalf to report the claim, they said although we called within 5 days, the damage couldn't have happened the way we described it. The contract states that you have to report an incident within 5 days and their ...