Here is the correspondence I have had with DirecTV over the past 2 days. Hello, DirecTV: I need some answers, please. I am totally amazed and disgusted with your customer service. Please forward this e-mail to a supervisor. Today I called DirecTV and spoke with Levi, one of your customer service ...
I ordered DirecTV through a one-year promotional price. I was dissatisfied with the reception, and I recently found out that I was not getting the HD channels that I was paying for. I had problems with their billing department and customer service. My calls were not connecting to anyone. Besides ...
I signed up for DirecTV in May '08, responding to an ad and a discount listed on my area AAA membership site for an additional $10 per month, plus an upgrade to a second receiver for free. The billing has been incorrect since day one. I have called "Customer Disservice" 9 times. Each time ...
My DIRECTV system apparently was not set up properly. The installer promised that it would work fine, but it did not. It also seems DIRECTV has no channel for complaints. The only people I could reach were in what they call the 'Technical Dept,' and the word 'Technical' there is laughable. A first ...
For the last 18 months our satellite receivers have given us one problem after another, and every one of them, 100%, traces back to the receivers DirecTV designed in-house. We called customer service to complain once more. (We have been loyal customers, and for over ten years every payment was made ...
This is a scam. After the service contract is over, DirecTV tells you to ship the equipment back, and then says it never arrived, even though the tracking number confirms it was delivered. You end up with a bill for several hundred dollars because of their own inefficiency. Be careful, since they ...