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City: Eagan
Found 75 reviews / complaints
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Westlaw Thompson West
For Customer Service for legal research Westlaw is a law school research service, it is not flexible or responsive enough for law firms

Customer Service: Westlaw, like most research companies, is salesperson driven; however, whether the salespeople perform or fail to perform, you are at the mercy of the direct sales representative and their regional manager. National Westlaw has nothing to do with customer service, only billing. ...