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City: Eagan
Found 71 reviews / complaints
Page 9

Northwest Airlines
Failed to deliver services, Bad customer service/nasty attitudes, Blamed Others for their mistakes, Played with customers' emotions

The reason that I write is to address a VERY NASTY/RUDE/UNACCEPTABLE experience that I had with NWA. We are supposed to fly out of Honolulu on 9/30 at 10pm on flight NW222. However, I found out the flight was delayed due to some plane maintenance problems during check-in at 6pm. It got pushed to ...


Westlaw Thompson West
For Customer Service for legal research Westlaw is a law school research service, it is not flexible or responsive enough for law firms

Customer Service: Westlaw, like most research companies, is salesperson driven; however, whether the salespeople perform or fail to perform, you are at the mercy of the direct sales representative and their regional manager. National Westlaw has nothing to do with customer service, only billing. ...